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If you have any questions or need help with your account, please contact us to assist you.

 

Sales Questions
To place an order or ask questions about a product advertised on our site, please call our Sales Department at 1-877-619-5602

 

Monday to Friday
9:00AM to 9:00PM Eastern Time (ET)

 

Saturday to Sunday
9:00AM to 6:00PM Eastern Time (ET)

 

Customer Service
To check the status of your shipment or discuss an order that has already been placed, please contact our Customer Care Department at 1-877-619-5602

 

Monday to Friday
9:00AM to 9:00PM Eastern Time (ET)

 

Saturday to Sunday
Closed

Metabo Power Tools: Service and Warranty Program

 

All Metabo power tools have been carefully tested and inspected before shipment and are warranted to the original purchaser to be free from defects in workmanship and materials for a period of 3-years (36 months) from original user’s date of purchase. This limited warranty does not apply to accessories or damage that Metabo determines to be from misuse, alterations, abuse, normal wear and tear, lack of maintenance, accidents, or repairs made by or attempted by anyone other than Metabo authorized personnel. Valid proof of purchase such as a sales receipt is required to qualify for warranty programs.

30 Day Performance Guarantee

If in the first 30 days from purchase, a tool fails to perform to Metabo’s performance specifications, return the tool to the original point of purchase. Metabo will replace the tool free of charge.

 

3-Year Limited Warranty

After the first 30 days from purchase, Metabo will replace or repair a power tool which upon inspection is determined to be defective in either workmanship or materials for a period of 3-years (36 months) from original date of purchase. If a tool fails to perform to Metabo’s factory specifications, the tool may be sent along with proof of purchase to Metabo’s Corporate Service Center or one of our regionally located Authorized Service Centers. Please visit www.MetaboUSA.com for complete listing.

 

This warranty gives you specific legal rights, and you may also have other legal rights which vary from state to state.

 

Metabo MAX Repair Program

To help maintain the performance of your Metabo power tools and to reduce possible downtime, Metabo publishes a maximum repair cost for current models. The MMR program guarantees that you will not pay more than the published “MAX Repair” rate for that tool (the fee could be less if the repair is minor). The MMR program is independent of the Metabo warranty and applies to tools that are sent to Metabo’s Corporate Service Center*. MMR services include:

  • Tear down inspection
  • Cleaning and lubrication
  • Replacement of any worn and/or damaged parts with genuine Metabo replacement parts
  • Full performance and safety tests

For additional details and tool listing please contact Metabo at 800-638-2264

*Metabo Corp Repair Center
1231 Wilson Drive
West CHester, PA 19380